Learni Cat Refund Policy
Last updated: October 7, 2026; effective date: October 7, 2026
This Policy covers Learni Cat digital subscriptions and AI Credit packs. It should be read with our Terms of Service and Pricing page.
1. Payment channels and your rights
Purchases use the payment provider selected at checkout, which may include Dodo Payments or PayPal depending on availability. Approved monetary refunds are processed through the original provider. The selected provider’s applicable buyer terms and refund process also apply.
Mandatory consumer rights under applicable law take priority over this Policy. Rights relating to withdrawal, duplicate or unauthorized charges, faulty services, services not as described, and non-delivery remain available where applicable. Nothing here imposes a blanket prohibition on refunds. Where applicable payment-provider terms grant greater protection, that protection also applies.
2. How to request a refund
Email support@learnicat.com with:
- Your Learni Cat account email and order or transaction ID;
- Purchase date, product, amount, currency and payment provider;
- The reason for the request and, if relevant, the affected feature, error time and screenshots with sensitive information removed.
Do not send passwords, verification codes, full card numbers or bank-account details. We may ask for reasonable information to verify the transaction and account ownership. We will review your request and explain the outcome or any further information needed. Processing time depends on the payment provider and bank; we do not promise a fixed settlement time. Applicable legal deadlines still apply.
3. Duplicate charges and non-delivery
If you believe the same order was charged more than once, contact us with the transaction IDs. We will verify the charges and arrange a refund of a confirmed duplicate through the original payment provider.
If payment completed but the subscription or Credits were not delivered, we will investigate and seek to deliver what was purchased. If delivery cannot be completed, we will arrange an appropriate refund through the original payment provider, subject to your statutory rights. Repeated purchase attempts should not be needed to resolve delivery failures.
4. Serious technical failures
If a paid feature fails for a reason attributable to Learni Cat, contact support, preferably within 30 days, so we can investigate. Depending on the issue, remedies may include restoring incorrectly deducted Credits, restoring access, or a partial or full monetary refund for a service we cannot provide. Credit correction is distinct from a monetary refund and does not replace a refund required by law. Using some Credits does not remove rights concerning a faulty or undelivered service.
5. Unused and used AI Credits
You may request a refund within 14 days of purchase; this review period does not shorten any longer period or other right provided by law. Requests involving unused purchased Credits are reviewed individually and, when approved, may be prorated for the unused portion. We consider the transaction, delivered service, usage and reason for the request.
Credits that were used for a successfully delivered AI task are generally excluded from discretionary refunds. This does not exclude remedies for duplicate charges, incorrect deductions, serious technical failures, misdescription or any refund required by law. A refund may result in withdrawal of the related unused Credits or paid access; we will explain the adjustment.
6. Subscription cancellation
Current subscriptions are one-time purchases of a 30-day period and do not renew automatically. You can stop using the service or choose not to buy another period. Stopping use or deleting an account does not itself submit a refund request; contact support to request review of the unused period or Credits.
If automatic renewal is introduced in the future, renewal terms and a cancellation method will be disclosed before purchase. It is not part of the current Dodo Payments or PayPal purchase flow.
7. Contact and language
Questions or refund requests: support@learnicat.com. See Contact for other support and privacy requests.
Chinese and English versions are intended to have the same meaning. If you find a difference, contact us. Your statutory rights are governed by applicable law.